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Frequently Asked Questions


FOR PRINTS In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

FOR ORIGINALS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

What is your Policy on Returns/Exchanges/Refunds?

As a small business, I unfortunately do not accept returns on prints or originals. All sales are FINAL.

We do our utmost to ensure that your prints or originals are packaged carefully and arrive safely to their new home. If your print or original arrives damaged, please keep all packaging and contact with your order number for further instructions.


YES! I'd love to create something special for you or a loved one! 

I can work from your inspiration photos, ideas or even references to other pieces of mine. I am happy to recreate a piece I've already done in a particular size or color scheme that works for you, too. I will communicate with you throughout the whole process, enabling you to have a say in what happens next or what changes you'd like me to make!

This process is very case-to-case basis and turn around time varies.

Please feel free to reach out to to learn more or fill out the contact form! I can not wait to work with you!

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: @hellocando

Facebook: Candace Ceslow Art


Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.


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