Frequently Asked Questions

WHEN WILL MY ORDER SHIP?

FOR ORIGINALS All orders will be processed in 3-5 days. Please allow 10-12 days for shipping of Original Oil Paintings. Originals will be shipped via UPS Ground, insured, and require a signature upon delivery. If you'd like the signature waived, please include NO SIGNATURE in the notes at check out Tracking information will be emailed to you as soon as available. If you prefer a different shipping method, please contact me. 

FOR PRINTS All orders will be processed in 3-5 days. All prints are made to order. Please allow 10-12 days for shipping of paper and canvas prints. Paper prints 11x14in and smaller will ship flat with a sturdy cardboard back to assure the print remains safe during shipping. Paper prints 16x20in and larger will be shipped rolled in a protective sleeve and then placed in a tube. All prints ship via UPS Ground. Tracking information will be emailed to you as soon as available. If you prefer a different shipping method, please contact me.

FOR FINE ART GIFTS All orders will be processed in 3-5 days. Tote Bags, Sweatshirts, and Pouches are made to order and will typically ship in 5-10 days. Gift Cards are emailed at time of purchase.

If you'd like to arrange a local pick up in or near Montauk, NY please include LOCAL PICK UP in the notes at check out. Once arrangements have been made, I will refund you the shipping fee!

For international orders, a separate shipping invoice will be sent via email and must be paid before the order ships. To get a cost for international shipping please email me with the item you are interested in and a shipping address and I will provide you with a quote.

What is your Policy on Returns/Exchanges/Refunds?

As a small business, I unfortunately do not accept returns on prints or originals. All sales are FINAL.

We do our utmost to ensure that your prints or originals are packaged carefully and arrive safely to their new home. If your print or original arrives damaged, please keep all packaging and contact info@candaceceslow.com with your order number for further instructions.

DO YOU DO COMMISSIONS?

YES! I'd love to create something special for you or a loved one! 

I can work from your inspiration photos, ideas or even references to other pieces of mine. I am happy to recreate a piece I've already done in a particular size or color scheme that works for you, too. I will communicate with you throughout the whole process, enabling you to have a say in what happens next or what changes you'd like me to make!

This process is very case-to-case basis and turn around time varies.

Check out my Commission Process ➜ here!  I can not wait to work with you!

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram: @hellocando

Facebook: Candace Ceslow Art