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Frequently Asked Questions

HAS COVID-19 INTERRUPTED YOUR SHIPPING?  

MAY 6TH UPDATE: due to the Covid-19 pandemic, my print partner is experiencing an increase in production times due to the extra-deep cleaning and sanitizing measures - taking time away from their printing process. (Safety first!!) Print orders may take up to 12 business days to get fulfilled.  Once it arrives, please practice smart handling just like you would with any delivery these days. Thank you for your patience and support during this time. If you have any questions - please feel free to reach out! I hope your new artwork brings joy to your home! 

WHEN WILL MY ORDER SHIP?

FOR PRINTS In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

FOR ORIGINALS Shipping times range from 3-9 business days. Depending on the size of the product, it will be shipped via USPS Priority Mail or FedEx Ground. Tracking information will be emailed to you as soon as available. If you prefer a different shipping method, please contact me.

For international orders, a separate shipping invoice will be sent via email and must be paid before the order ships. To get a cost for international shipping please email me with the item you are interested in and a shipping address and I will provide you with a quote.


What is your Policy on Returns/Exchanges/Refunds?

As a small business, I unfortunately do not accept returns on prints or originals. All sales are FINAL.

We do our utmost to ensure that your prints or originals are packaged carefully and arrive safely to their new home. If your print or original arrives damaged, please keep all packaging and contact info@candaceceslow.com with your order number for further instructions.


DO YOU DO COMMISSIONS?

YES! I'd love to create something special for you or a loved one! 

I can work from your inspiration photos, ideas or even references to other pieces of mine. I am happy to recreate a piece I've already done in a particular size or color scheme that works for you, too. I will communicate with you throughout the whole process, enabling you to have a say in what happens next or what changes you'd like me to make!

This process is very case-to-case basis and turn around time varies.

Please feel free to reach out to info@candaceceslow.com to learn more or fill out the contact form! I can not wait to work with you!


How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram: @hellocando

Facebook: Candace Ceslow Art


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