My Black Friday sale starts now! Take 25% off ALL PRINTS through 12/02/19. 🎉

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Frequently Asked Questions

WHEN WILL MY ORDER SHIP?

FOR PRINTS In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

FOR ORIGINALS Shipping times range from 3-9 business days. Depending on the size of the product, it will be shipped via USPS Priority Mail or FedEx Ground. Tracking information will be emailed to you as soon as available. If you prefer a different shipping method, please contact me.

For international orders, a separate shipping invoice will be sent via email and must be paid before the order ships. To get a cost for international shipping please email me with the item you are interested in and a shipping address and I will provide you with a quote.

HOliday order deadlines:

ALL PRINT PRODUCTS

Ground 12/8/19

2nd Day 12/14/19

Overnight 12/15/19

ORIGINALS

Ground 12/10/19

2nd Day 12/16/19

Overnight 12/17/19

Any original artwork purchased after 12/17/19 will not be shipped until 1/06/20

These are not guaranteed shipping times. Occasionally, there may be factors (weather, etc) that might cause an order to be delayed, so please order early. Allow 1o additional days for international deliveries.

What is your Policy on Returns/Exchanges/Refunds?

As a small business, I unfortunately do not accept returns on prints or originals. All sales are FINAL.

We do our utmost to ensure that your prints or originals are packaged carefully and arrive safely to their new home. If your print or original arrives damaged, please keep all packaging and contact info@candaceceslow.com with your order number for further instructions.


DO YOU DO COMMISSIONS?

YES! I'd love to create something special for you or a loved one! 

I can work from your inspiration photos, ideas or even references to other pieces of mine. I am happy to recreate a piece I've already done in a particular size or color scheme that works for you, too. I will communicate with you throughout the whole process, enabling you to have a say in what happens next or what changes you'd like me to make!

This process is very case-to-case basis and turn around time varies.

Please feel free to reach out to info@candaceceslow.com to learn more or fill out the contact form! I can not wait to work with you!


How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter!

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram: @hellocando

Facebook: Candace Ceslow Art


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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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